On February 16, 2025 By newsroom Topic: Traveler buyers guide
Reports about safety concerns with ride-hailing services like Uber and Lyft highlight the need to stay vigilant. Here are practical tips to protect yourself as a passenger or driver.
Use the App’s Safety Features:
   - Familiarize yourself with emergency call functions.
   - In some cities, Uber’s emergency button sends your trip details and location to 911 automatically.  
Don’t Share Personal Info:
   - Both Uber and Lyft mask your phone number and pickup/drop-off locations to protect your privacy.  
Keep Your Phone Charged:
   - Carry a portable charger for emergencies. Avoid using car chargers to prevent the driver from accessing your phone.  
Request Your Ride Indoors:
   - Wait inside to avoid thieves or impersonators. If you must wait outside, choose a well-lit area with easy driver access.  
Verify the Vehicle:
   - Check the license plate, car make, and model before getting in.
   - Ask, "Who are you here to pick up?" instead of providing your name first.  
Sit in the Back, Behind the Driver:
   - This position makes it harder for the driver to reach you and allows a quick exit if needed.  
Check Child Locks:
   - Open and close the door after getting in to ensure child locks are not engaged.  
Buckle Up:
   - Crashes remain a primary safety risk—always wear your seat belt.  
Monitor Your Route:
   - Use Waze or Google Maps to track the ride. Report any suspicious deviations.  
Stay Alert:
   - Make eye contact with the driver and avoid distractions like headphones or social media.
   - Avoid riding alone if impaired after a night out.  
Share Your Trip Details:
   - Use the app to share your route and estimated arrival time with a friend or family member.  
Trust Your Instincts:
   - If something feels off, ask to exit in a safe area. For suspected intoxicated or reckless drivers, end the trip immediately and call 911.  
After a Crash:
   - Ensure safety, call 911, and notify the ride-hailing company via the app. Take photos of injuries and obtain medical records if needed.  
Check passenger ratings and verify their identity before starting the ride.
Follow Safety Rules:
Don’t transport young children without proper car seats.
Share Your Location:
By staying proactive and utilizing safety features, you can significantly reduce risks when using ride-hailing services.